Please read these terms and conditions of service agreement ("Agreement") carefully before accessing or using any of the services provided by The Cosmic Connect ("TCC"). By using the services provided by TCC, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, please do not access or use any of TCC services.

These terms and conditions govern the relationship between TCC and its clients, healers, tarot card readers, and other parties accessing or using our services through our website. By using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you should not use our services.

TCC provides a wide range of spiritual and holistic services including, but not limited to, Reiki healing, healing crystals, gemstones, tarot reading, coaching, and Mokshpat readings. The services provided by TCC are intended to promote natural healing, balance, and harmony of the mind, body, and spirit.

1. CLIENT ACKNOWLEDGMENT

TCC offers a variety of services related to spiritual healing and guidance, including Reiki Healing, Healing Crystals, Gemstones, Tarot Reading, Coaching, Mokshpat Readings and other related services. We provide these services in-person and through our website and hire healers and tarot card readers to provide these services to our clients.

By using the services provided by TCC, you acknowledge that TCC is not a medical or healthcare professional and that the services provided by TCC are not intended to diagnose, treat, cure or prevent any disease. The services provided by TCC are not a substitute for medical or therapeutic advice or treatment.

2. LIMITED LIABILITY

TCC is not liable for any damages or injury that may result from the use of the services provided by TCC, including but not limited to any direct, indirect, incidental, special, consequential or exemplary damages. TCC is not responsible for any loss or damage that may arise from your use of any third-party products or services.

3. CONFIDENTIALITY

TCC will fully maintain the confidentiality of all personal information and any information relevant to the spiritual services rendered. TCC will not disclose or share any information with any parties not directly involved with the services provided by TCC, without express written permission of the client.

4. CANCELLATION AND REFUND POLICY

TCC requires at least 24-hour advanced notice for any appointment cancellations or changes. If you fail to show up for a scheduled appointment, your payment will not be refunded. If TCC is unable to provide you with services due to unforeseen circumstances, either your appointment will be rescheduled, or your payment will be refunded in full.

5. SHIPPING POLICY

TCC offers free shipping within India on all orders. We use renowned service providers like Delhivery, Ecom Express, and other safe and fast courier services to deliver our packages. For remote/rural areas where courier companies do not operate, we use the Indian Postal Service. You can track your order through the tracking ID shared via email when the shipment is dispatched. If you have any questions or concerns, don't hesitate to contact us either via Chat or call us at 9599 4747 58. It takes 2 – 5 days to deliver in India's metro cities and 3 – 7 days in the rest of the country from the dispatch date.

6. RETURN & EXCHANGE POLICY

TCC has a clear, concise, and fair return policy. If the following provisions are met, the customer is entitled to a complete refund and can request it within seven (7) days of delivery.

·       To be eligible for a return & exchange, you must meet the following requirements:

·       If a crystal or gemstone is proven synthetic by any approved or reputed gemological institute, the customer will receive a complete refund.

·       Also, if the item delivered does not match the description on our website.

·       If the item is damaged or not in good working order when it is delivered.

·       Our Returns & Replacement Policy does not cover damages caused by neglect or improper use. We ensure that items are dispatched only after a thorough quality check and proper packaging on our end.

·       Original Product Certificate and Original/Copy of Invoice, packaging, documentation, etc., must be included with the item(s) in original, unused condition.

·       All product return requests must be submitted within seven (7) days of the delivery date. After seven (7) days from delivery, no requests for returns will be processed.

·       TCC only sells natural gemstones. In any other case, we do not accept returns or refunds.

7. PAYMENT TERMS

All payment for services provided by TCC must be made in full at the time of booking or before the start of the session. In case the session gets prolonged beyond the time specified, additional charges will be levied on the client. Also, during providing services, the service provider may change the nature of the service, which may incur additional charges. Prices are subject to change without notice.

6. CODE OF CONDUCT

Clients must fully comply with the Code of Conduct established by TCC, which includes requirements such as being present at the session at the agreed upon time, not participating in sessions when under the influence of drugs or alcohol, arriving to sessions clean and not smelling of any foul odors, respecting the physical space of TCC, and agreeing to cooperate with TCC in fulfilling the goals of the session. TCC reserves the right to terminate any session at any time in which the client is not complying with the Code of Conduct.

7. GOVERNING LAW

This agreement shall be governed by and construed in accordance with the laws of the state of NCT of Delhi. Any legal action or proceeding arising out of or related to this agreement shall be brought exclusively in the courts of the state of NCT of Delhi.

8. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties relating to the subject matter contained herein and supersedes all prior and contemporaneous communications and agreements between the parties.

9. MODIFICATION AND AMENDMENT

TCC reserves the right to modify and amend these terms and conditions at any time without prior notice. Any changes made to these terms and conditions will be binding as soon as they are posted on the TCC website or in written communication with a client.

10. ACCEPTANCE

By accessing or using any of the products or services provided by TCC, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms and conditions, please do not use the services provided by TCC.

If you have any questions or concerns about these terms and conditions, please contact TCC at info@thecosmicconnect.com