Shipping, Returns & Refunds

Nothing in this policy limits a remedy that must be provided by law. We will not rely on a "no return", "no refund", custom-product, opened-package or similar clause to defeat a statutory remedy where goods or services are defective, deficient, spurious, materially different from what was advertised or agreed, wrongly supplied, or otherwise subject to a mandatory consumer remedy.

A spiritual, intuitive or complementary-wellness service — including tarot, Reiki, crystal healing and sound healing — is not defective merely because a customer did not receive a desired prediction, energetic sensation, emotional response, relationship outcome, health outcome, financial result or other subjective result that was never guaranteed. This does not excuse misrepresentation, deficiency in the promised service, fraud or other legally actionable conduct.

In addition to statutory rights, we currently permit a return request within 30 days after delivery for an eligible physical product when the item is unused, unworn, unaltered and returned with its original packaging, invoice and any certificate or accessory supplied with it, subject to the exclusions below. For an accepted goodwill return, the customer is responsible for safe return shipping and transit risk until the item is received by us.

Not eligible for change-of-mind return: customized, personalized, engraved, resized or made-to-order items; items specifically prepared, ritualized or energized for an identified customer where that individualized preparation was clearly disclosed before purchase; used, worn, damaged, contaminated or incomplete products where the condition arose after delivery; and opened or used consumable items such as incense, sage or oils where hygiene or safe resale makes a change-of-mind return unreasonable — unless a statutory remedy applies. These exclusions apply only to voluntary change-of-mind returns and do not remove rights for defective, wrong or materially misdescribed goods.

Contact us promptly if a parcel arrives damaged, an item is missing, the wrong item is supplied, the product is materially defective, or the item materially differs from the description or variant confirmed in your order. Please provide the order number and reasonable supporting material such as clear photographs of the item, outer packaging, shipping label and the defect or mismatch — an unboxing video can help but is not the sole acceptable form of proof.

Keep the product and packaging until we advise whether return collection, inspection or another step is required. Where the claim is accepted, the remedy may be repair where appropriate, replacement, exchange, refund or another remedy required by law — for an accepted defective/wrong-item return, we bear or reimburse reasonable return-shipping costs.

Natural crystals, gemstones, minerals and handcrafted items may show variations in colour, inclusions, veining, transparency, shape, weight, dimensions, polish, texture or pattern. A natural variation consistent with the listing and disclosed tolerance is not by itself a defect. Screen settings, photography and lighting can create minor colour differences.

If an item was specifically sold as natural, genuine or of a stated material and credible evidence suggests the representation is materially false, contact us — we will not require proof only through one named gemological institute, and may reasonably request an independent report or arrange appropriate testing. Trade descriptions such as AA or AAA are not universal gemological standards unless a particular grading methodology is expressly identified.

If you ask to cancel a physical-product order before dispatch, we will make reasonable efforts to stop fulfilment, and the amount paid for the cancelled item will ordinarily be refunded in full. Once an order has been dispatched, it may need to follow the return process after delivery. We do not impose a separate cancellation penalty merely for submitting a cancellation request.

You may cancel or reschedule a one-to-one appointment (tarot, Reiki, sound healing, Akashic reading or any other session) by contacting us at least 24 hours before the scheduled start time — for a timely cancellation you may request either a full refund of the appointment fee or one rescheduling.

If cancellation is requested less than 24 hours before the scheduled start, we may treat the reserved practitioner time as committed and decline a cash refund to the extent permitted by law, though we may at our discretion offer a one-time rescheduling credit in genuine exceptional circumstances. A no-show, or substantial lateness that prevents the booked service from being reasonably delivered within the reserved slot, is ordinarily non-refundable.

If we cancel an appointment or cannot provide the booked practitioner/service, you will be offered a reasonable alternative or rescheduled slot, or a full refund for the unprovided service. Once a session has been substantially delivered, fees are not refundable merely because you disagree with an interpretation or did not experience a desired subjective outcome — a complaint about non-delivery, material deficiency or misdescription will still be assessed on its facts.

Unless a specific course/event page states a longer cancellation period, written cancellation received at least 48 hours before the scheduled start is eligible for a full refund or, at your choice where available, transfer to a future batch/event. A cancellation within 48 hours of the start may be ineligible for a cash refund because the seat, facilitator and materials have been committed — where feasible we may offer a future-batch credit instead.

After a live course/workshop has begun, or after substantial digital course access has been provided, there is no general change-of-mind refund for the portion already supplied. If we cancel a paid course, workshop or event and do not provide a reasonably equivalent accepted alternative, the amount attributable to the unprovided offering will be refunded.

Digital products may include e-books, recordings, guided practices, reports, downloadable resources or access-controlled content. Because digital content can be copied or consumed immediately, a voluntary change-of-mind refund is generally unavailable once download/access has been substantially enabled or the content materially consumed. If digital content cannot be accessed because of a fault attributable to us, is materially corrupted, or materially differs from what was purchased, contact us and we will reasonably attempt restoration, replacement, extension, resupply or refund.

An exchange is subject to eligibility and stock availability. If the requested replacement is unavailable, we may offer a refund, store credit (only with your agreement), or an alternative item. For a voluntary exchange, any price difference and applicable return/re-shipping cost will be communicated before the exchange is completed; for an accepted defect or wrong-item claim, you will not be charged the cost of correcting our error.

Email info@thecosmicconnect.com or contact +91 95994 74758 with your name, order/booking number, the item or service concerned, the reason for the request and reasonable supporting evidence. Do not send a physical return without instructions — where a return is approved, we will provide the return address or collection method.

Returned goods may be inspected for identity, completeness and condition; inspection does not permit us to reject a valid statutory claim merely because packaging was opened to discover a defect. Once a refund is approved, we aim to initiate it within 7–10 business days to the original payment method — banks, card networks, UPI providers and payment gateways may take additional time to reflect the credit after we initiate it. Cash refunds, store credit or bank transfer will not be substituted for the original method without your agreement.

If a parcel is returned because you provided an incorrect/incomplete address, repeatedly failed delivery, or refused an otherwise conforming order without an applicable legal reason, re-shipping may require payment of the actual additional logistics cost. Any deduction from a voluntary refund is limited to reasonable non-recoverable logistics cost where legally permitted and is not treated as a penalty.

Grievance Officer: Puneet Mehta. Email: info@thecosmicconnect.com. Phone/WhatsApp: +91 95994 74758. Postal / consumer-contact address: KG1/298, KG1 Road, near Coffeegram, Vikaspuri, New Delhi – 110018, India.

We aim to acknowledge a consumer complaint within 48 hours and redress it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020. This internal mechanism does not prevent you from using the National Consumer Helpline, a competent Consumer Commission or another statutory remedy.

We may update this policy for changes in law, products, modalities, payment systems or operations. A later policy will not retrospectively remove a mandatory right attached to an earlier transaction. If a specific product, booking, course or event term conflicts with this policy, the more specific term governs that subject only to the extent it is lawful — mandatory consumer law prevails over any inconsistent contractual wording.