Shipping & Returns

Shipping Policy

The Cosmic Connect offers free shipping within India on all orders. 

 

We use Delhivery, Ecom Express, and other safe and fast courier services to deliver our packages. For remote/rural areas where courier companies do not operate, we use the Indian Postal Service. 

You can track your order through the tracking ID shared via email when the shipment is dispatched. If you have any questions or concerns, don't hesitate to contact us either via Chat or call us at 9599 4747 58. 

It takes 2 – 5 days to deliver in India's metro cities and 3 – 7 days in the rest of the country from the dispatch date.

Return & Exchange Policy

The Cosmic Connect has a clear, concise, and fair return policy. If the following provisions are met, the customer is entitled to a complete refund and can request it within seven (7) days of delivery. 

To Be Eligible For A Return & Exchange, you must meet the following requirements: 

  • If a crystal or gemstone is proven synthetic by any approved or reputed gemological institute, the customer will receive a complete refund. 

  • Also, if the item delivered does not match the description on our website.

  • If the item is damaged or not in good working order when it is delivered. 

  • Our Returns & Replacement Policy does not cover damages caused by neglect or improper use. We ensure that items are dispatched only after a thorough quality check and proper packaging on our end. 

  • Original Product Certificate and Original/Copy of Invoice, packaging, documentation, etc., must be included with the item(s) in original, unused condition. 

  • All product return requests must be submitted within seven (7) days of the delivery date. After seven (7) days from delivery, no requests for returns will be processed. 

  • The Cosmic Connect only sells natural gemstones that come with a certificate of authenticity. In any other case, we do not accept returns or refunds.